Refund policy

Resolving doubts

We always try to resolve all issues as simply as possible. We want to provide our customers with excellent service.

Return period and refund right

A 14-day right of return is granted when purchasing a product against presentation of a sales invoice that adequately shows when the product was purchased. The return period begins when the product is delivered to the registered recipient. A receipt for the purchase of the product must be included. Shipping and postage costs are not refundable. The cost of return shipping is the responsibility of the buyer. Please contact L44 ehf. with any questions.

When returning a product, its original price is taken into account. If the buyer does not want to exchange the product for another product, he can get a refund.

You can exchange products for another product that was purchased from us or receive a credit note. The return period is 14 days from the delivery of the product. Exchanges of products must take place within 14 days of the product being delivered to the buyer. The product must be unused and in its original packaging. Refunds are made by means of a deposit slip or credit card refund.

Condition of returned products

A product that is returned must be in its original condition, i.e. unused, in perfect condition and in its original packaging

Dúfa reserves the right to refuse to accept products that are not in their original condition.

Defective product?

If a product proves to be defective, the product will be replaced with the same product. The product cannot be exchanged for another product. However, a defect does not include damage caused by accident, negligence or loss of color due to the age of the product.

If the product ordered turns out to be defective, we encourage the buyer to contact us by email: You can exchange products for another product that was purchased from us or receive a credit note. The return period is 14 days from the delivery of the product. Exchanges of products must take place within 14 days of the product being delivered to the buyer. The product must be unused and in its original packaging. Refunds are made by means of a deposit slip or credit card refund.

Condition of returned products

A product that is returned must be in its original condition, i.e. unused, in perfect condition and in its original packaging

Dúfa reserves the right to refuse to accept products that are not in their original condition.

Defective product?

If a product proves to be defective, the product will be replaced with the same product. The product cannot be exchanged for another product. However, a defect does not include damage caused by accident, negligence or loss of color due to the age of the product.

If the product ordered turns out to be defective, we encourage the buyer to contact us by email: info@dufa.is.